when you spend over £50
to all UK mainland addresses!
Terms and Conditions |
| Delivery Schedule We are currently despatching orders received before 11:00 on the same day, otherwise they are despatched the following day of reciept of payment (ex. Sat, Sun and Bank Holidays). International orders are despatched the next working day from reciept of payment. Delivery times are then as follows:- Standard Service takes 2-3 working days. Next Working Day Delivery will take 1 working day (Mon to Friday) from despatch for UK Mainland and Central London, Courier Delivery will take 2 - 5 working days (Mon to Friday) from despach for the Scottish Highlands and Islands, UK Islands, Northern Ireland and Eire. Fedex Express and DPD Classic takes 2 - 7 working days from despatch depending on location. Airmail will take 5 to15 working days from despatch. Please note that for International Deliveries we are not responsible for any further duties or charges to be paid to the recieving counties Custom Officials. These have to be paid for by the customer. An order can be left in a secure location (e.g. shed, outhouse or garage) on the instructions of the customer but this is done at the customers own risk. We cannot advise the delivery companies to leave an item on the doorstep or in the back garden etc. If a Courier, Fedex or DPD delivery arrives damaged or crushed, please do no sign for it or sign for it only as damaged container, let us know within 24 hrs, so we may arrange for the courier to collect the damaged item and return it to us The times stated are those promised by the delivery companies involved, but sometimes delays occur outwith our control. We cannot be held responsible for for delivery delays occuring once goods leave our warehouse. Standard Delivery, Special Delivery and Airmail have limited tracking. Courier, Fedex International and DPD services have full tracking.If you wish to track an item please call 0845 602 3712 between 09:00 and 16:00 or email mail@naysmith.ltd.uk for your tracking number. |
| Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free and prices are ammended at checkout. All product prices are shown inclusive of VAT. |
| Credit Card Security Our site is linked to Actinic Payments secure server. When making payments by credit or debit card all the transactions are taken by Actinic Payments on their secure site. Actinic Payments is powered by Creditcall. |
| Returns Policy Naysmith Ltd want you to be totally satisfied with every purchase you make from The Umbrella Boutique. It is our aim to offer you choice and top quality products. Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website within 7 days, for a refund. To cancel you can e-mail us, telephone us on +44 (0) 1506 870220, or write to us ( see contact us for details ) within seven days of delivery of your items, quoting your order number. You must not use the items or remove the labels. Items should be returned to Naysmith Ltd in the original packaging and in a saleable condition together with the receipt. We will confirm receipt of e-mail cancellations. Postage will not be refunded. If you wish to return an item after 7 days from receipt, we cannot refund but we will exchange. You must not use the items or remove the labels. Items should be returned to Naysmith Ltd in the original packaging and in a saleable condition together with the receipt. Postage will not be refunded. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. We cannot refund or exchange goods that arrive back damaged or are lost in the post. Please re-use the original packaging, if possible, when returning items, otherwise please ensure goods are packaged sufficiently to prevent damage. Always obtain proof of posting as claims can then be made against the post office for loss or damage. We guarantee to replace or, if out of stock, refund or exchange faulty goods, simply notify us within 7 days of delivery of the goods and return them, in their original packaging, together with the receipt, to Naysmith Ltd. Your statutory rights are unaffected. Return postage will be refunded. Our product guarantee period is six months from the date of purchase. Proof of purchase must be provided and warranty does not cover goods used inappropriately (ie for stage props or for dance routines) or through extreme weather conditions. Naysmith Ltd accepts no responsibility or liability for wind damage, this is a natural phenomenon and damages caused by the wind do not constitute a manufacturing fault. Everyday wear and tear is also not covered by our guarantee. Also, we are not responsible if it does not rain on your special day, we are very pleased that the sun shone for you, but we cannot refund the umbrellas you did not need to use. If you want to exchange the items please mark clearly what you would like as a replacement. For returned goods paid by credit card we will refund the money to your credit card (at the current rate of exchange for overseas orders) We can only replace or refund on goods that are returned to us accompanied by an order number. If a courier or Fedex delivery is not picked up by the customer or if delivery is refused by the customer then the return charge made by the courier company or Fedex International will be deducted from any refund. If an item is returned as undeliverable then we will make every effort to contact the customer to arrange redelivery, a further shipping charge will apply. If contact cannot be made then the item will be refunded less original shipping charges plus any return charges. If a Courier or Fedex delivery arrives damaged or crushed, please do no sign for it or sign for it only as damaged container, let us know within 24 hrs, so we may arrange for the courier to collect the damaged item and return it to us Naysmith Ltd warrants that the goods are free from defects at the time of despatch. Naysmith Ltd will not accept any liability for late delivery of the goods and delivery time will not be the essence of our accepting an order. Naysmith Ltd will not accept liability for non-delivery, where this is caused by circumstances beyond our control. But if your order has not been delivered after 10 working days from the date of despatch, and cannot be traced by the delivery company, then we will replace the item at no extra cost. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Remittance Terms Through Actinic Payments secure payment server we can accept payment in GBP. Cheques and Postal Orders can only be accepted from the UK, made payable to Naysmith Ltd and crossed A/C Payee. |
