Terms and Conditions
About Us
Umbrella Boutique is a subisdiary of Naysmith Limited. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact us page.

Our Contact details:
Naysmith Ltd
Unit 5/6 Polbeth Industrial Estate, West Calder, West Lothian, EH55 8TJ. UK
Phone: + 44 (0) 1506 870220 or 0845 602 3712
Email: mail@naysmith.ltd.uk
VAT Registration No. : 847 9420 90

Phoneline open between 9am - 4pm Monday to Friday, excluding Bank Holidays
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. At any time you can ajust the quanities or remove items form your shopping cart by clicking 'View Cart'. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Please give a valid email address as we will email your invoice to you, a packing list will accompany the order. If you require a paper invoice please contact us and we will post one out to you.

We use worldpay to take all our payments. Their secure online server uses the latest SSL encyption and the information is transmitted using very complicated logarithm combinations. If you are shopping from North America or anywhere else, place your order through WorldPay and your credit card company will convert the transaction to US Dollars or your own currency.

If you prefer to order over the telephone, be rest asured that your payment details are destroyed as soon as we have finished processing your order.

We can accept cheques and P.O's drawn on a UK bank. Please make payable to Naysmith Ltd and cross A/C Payee. Goods will be dispatched once cheques are cleared. Select "Cheque or Postal Order" option at checkout and post cheques/P.O's to Naysmith Ltd, Unit 5/6 Polbeth Industrial Estate, West Calder, West Lothian, EH55 8TJ If payment is not recieved with in 10 working days then the order will be cancelled and the goods returned to stock.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Standard Service, Special Delivery and Airmail International Signed For, are Royal Mail services.
Courier Service is by Fedex UK.
International deliveries is by Fedex International Express.

Special Delivery and Airmail services are charged by weight.
Courier service is charged per consignment up to 20Kg.
Fedex services are charged first volumetrically and then by weight.

Courier shipping cost is £5.50 to UK Mainland
Fedex International services costs vary by country and the charges will be shown at checkout. Full length umbrellas are too long to be sent by small packet airmail.

If a courier or Fedex delivery is not picked up by the customer or if delivery is refused by the customer then the return charge made by the courier company or Fedex International will be deducted from any refund. If an item is returned as undeliverable then we will make every effort to contact the customer to arrange redelivery, a further shipping charge will apply. If contact cannot be made then the item will be refunded less original shipping charges plus any return charges.

Please note that shipping charges shown at checkout are ex VAT.
Delivery Schedule
We are currently despatching orders received before 11:00 on the same day, otherwise they are despatched the following day of reciept of payment (ex. Sat, Sun and Bank Holidays). International orders are despatched the next working day from reciept of payment.

Special Delivery will take 1 - 2 working days.
Courier Service will take 1 - 2 working days (Mon to Friday) for UK Mainland and 2 - 3 working days for the Scottish Highlands and Islands and UK Islands. Nomal Courier Service does not deliver on Saturdays.
If Courier service SAT DELIVERY selected then your order will be despatched on Fridays.
Fedex International takes 2 - 5 working days
Airmail will take 5 to 7 working days.

Please note that for International Deliveries we are not responsible for any further duties or charges to be paid to the recieving counties Custom Officials. These have to be paid for by the customer.

An order can be left in a secure location (e.g. shed, outhouse or garage) on the instructions of the customer but this is done at the customers own risk. We cannot advise the delivery companies to leave an item on the doorstep or in the back garden etc.

The times stated are those promised by the delivery companies involved, but sometimes delays occur outwith our control. We cannot be held responsible for for delivery delays occuring once goods leave our warehouse.
Special Delivery and Airmail have limited tracking.
Courier and Fedex International services have full tracking.If you wish to track an item please call 01506 870220 or 0845 602 3712 between 09:00 and 16:00 or email mail@naysmith.ltd.uk for your tracking number.
Back Orders
If there has been a stock error and your item is not actually in stock, we will back order the item for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and prices are ammended at checkout. All product prices are shown inclusive of VAT. Shipping charges at checkout are shown ex VAT.

Credit Card Security
Our site is linked to Worldpays secure server. When making payments by credit or debit card all the transactions are taken by Worldpay on their secure site. Worldpay is a subsidiary of the Royal Bank of Scotland.

Guarantee
We guarantee your satisfaction. All our products come with a 7 day no quibble quarantee. If an item is faulty then return it to us withn 7 days and we will replace or refund.

Our product guarantee period is six months from the date of purchase. Proof of purchase must be provided and warranty does not cover goods used inappropriately (ie for stage props) or through extreme weather conditions.

Brolliesgalore accepts no responsibility or liability for wind damage, this is a natural phenomenon and damage caused by the wind does not constitute a manufacturing fault. Everyday wear and tear is also not covered by our guarantee.
Reaching Us
If you need to reach us, please email us on mail@naysmith.ltd.uk, alternatively, you can write to us at Naysmith Ltd, Unit 5 / 6 Polbeth Industrial Estate, West Calder, West Lothian, EH55 8TJ U.K.
Or call 01506 870220 between 09:00 to 16:00 Monday to Friday.

Images and Artwork
All original images/artwork on the Umbrella Boutique website are the property of Naysmith Ltd and should not be reproduced, copied or published without the prior consent of Naysmith Ltd.
Privacy Policy
Naysmith Ltd may contact you by e-mail with offers of goods or services or information that may be of interest to you. By providing us with your details you consent to being contacted by this method for these purposes. If you do not wish to receive e-mails from us, please tick the box at the point of collection.
Naysmith Ltd does not disclose buyers' information to third parties, except for goods delivery purposes
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Returns Policy
Naysmith Ltd want you to be totally satisfied with every purchase you make from The Umbrella Boutique. It is our aim to offer you choice and top quality products.

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website within 7 days, for a refund. To cancel you can e-mail us, telephone us on +44 (0) 1506 870220, or write to us ( see contact us for details ) within seven days of delivery of your items, quoting your order number. You must not use the items or remove the labels. Items should be returned to Naysmith Ltd in the original packaging and in a saleable condition together with the receipt. We will confirm receipt of e-mail cancellations. Postage will not be refunded.

If you wish to return an item after 7 days from receipt, we cannot refund but we will exchange. You must not use the items or remove the labels. Items should be returned to Naysmith Ltd in the original packaging and in a saleable condition together with the receipt. Postage will not be refunded.

We cannot refund or exchange goods that arrive back damaged or are lost in the post. Please re-use the original packaging, if possible, when returning items, otherwise please ensure goods are packaged sufficiently to prevent damage. Always obtain proof of posting as claims can then be made against the post office for loss or damage.

We guarantee to replace or, if out of stock, refund or exchange faulty goods, simply notify us within 7 days of delivery of the goods and return them, in their original packaging, together with the receipt, to Naysmith Ltd. Your statutory rights are unaffected. Return postage will be refunded.

Our product guarantee period is six months from the date of purchase. Proof of purchase must be provided and warranty does not cover goods used inappropriately (ie for stage props or for dance routines) or through extreme weather conditions. Naysmith Ltd accepts no responsibility or liability for wind damage, this is a natural phenomenon and damages caused by the wind do not constitute a manufacturing fault. Everyday wear and tear is also not covered by our guarantee.

Also, we are not responsible if it does not rain on your special day, we are very pleased that the sun shone for you, but we cannot refund the umbrellas you did not need to use.

If you want to exchange the items please mark clearly what you would like as a replacement. For returned goods paid by credit card we will refund the money to your credit card (at the current rate of exchange for overseas orders)

We can only replace or refund on goods that are returned to us accompanied by an order number or a Worldpay transaction number.

If a courier or Fedex delivery is not picked up by the customer or if delivery is refused by the customer then the return charge made by the courier company or Fedex International will be deducted from any refund.

If an item is returned as undeliverable then we will make every effort to contact the customer to arrange redelivery, a further shipping charge will apply. If contact cannot be made then the item will be refunded less original shipping charges plus any return charges.

Naysmith Ltd warrants that the goods are free from defects at the time of despatch.

Naysmith Ltd will not accept any liability for late delivery of the goods and delivery time will not be the essence of our accepting an order.

Naysmith Ltd will not accept liability for non-delivery, where this is caused by circumstances beyond our control. But if your order has not been delivered after 10 working days from the date of despatch, and cannot be traced by Royal Mail or Fedex, then we will replace the item at no extra cost.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms
Through Worldpay secure payment server we can accept payment in GBP, US Dollars or Euro's.

Cheques and Postal Orders can only be accepted from the UK, made payable to Naysmith Ltd and crossed A/C Payee.